Terms & Conditions
GENERAL INFORMATION, TERMS AND CONDITIONS
These terms and conditions apply to all ranges of cakes designed, commissioned and purchased from David Cakes of Distinction Ltd
Once an order form is signed, clients are entering into this contract.
Wedding and general celebration cakes require a 50% deposit to secure a booking.
All deposits are non returnable.
Cancelled cake order deposits cannot be transferred onto another order.
The balance for a wedding cake of any description is due 6 weeks before the required date.
The balance for a celebration cake is due on the day of collection.
If you decide to pay your celebration cake balance in full when ordering, rather than the half deposit required to secure a booking and cancel your order, there will be no refund as your order will have been placed in our working schedule and therefore future bookings may have had to be declined in order to produce your cake.
All telephone bookings require full payment. If you cancel your order, there will be no refund as your order will have been placed in our working schedule and therefore future bookings may have had to be declined in order to produce your cake.
If you decide to pay your wedding balance earlier than 6 weeks before the required date, and cancel your order before this date, there will be no refund as your order will have been placed in our working schedule and therefore future bookings may have had to be declined in order to produce your cake.
Clients purchasing ‘wedding cakes’ and ‘general ‘celebration cakes’ over £300 that are paid in full at the time of ordering are entitled to a 10% discount.
If a cake is cancelled, when purchased with the 10% discount offer, there is no refund; the cake will be ready for collection on the scheduled date.
If any order is transferred to another client from the original client, the item ordered cannot be changed in its description or altered in any way. All other conditions listed in this contract apply .
May we suggest, for peace of mind, you take out wedding insurance or a party insurance, to cover any problems that may arise.
To join our ‘CAKE CLUB’ requires a £50 non returnable payment.
The full deposit for the ordered cake must be paid within 3 months of the order date.
The final balance for the ordered cake must be paid within 6 weeks before the required date. If you decide to pay your wedding balance earlier than 6 weeks before your date, and cancel your order before this date, there will be no refund as your order will have been placed in our working schedule and therefore future bookings may have had to be declined in order to produce your cake. An order that is cancelled within the ‘Cake Club’ is non transferable. Cake club members can place a cancellation on ‘hold’, but the cake must be collected within 12 months of the cancellation date.
We do not accept cheques. We accept cash and most major credit cards.
We have over 1000 designs to choose from within our extensive cake catalogues.
A 15 minute personalised advisory consultation with David or Edward is available for free.
For a one hour appointment based personal design consultation with either David or Edward a chargeable fee of £100 will be added to your invoice which must be signed prior to the start of the consultation.
Clients are invited to view their finished cake prior to collection.
All tiered cakes are made with plastic cake pillar supports, so they will not collapse unless the supports are removed manually.
We do not advise large tiered cakes are set up in a Marquee unless the floor area is level and on a non bouncing flooring area.
We provide a free cutting and setting up guide with all orders.
Once a cake is collected from our showroom or delivered to a venue, it is the responsibility of the person(s) transporting and delivering the cake to the venue. If you have employed David or Edward to deliver your cake, we take responsibility for delivery and set up, then the cake becomes the responsibility of the person(s) or venue.
Clients that are not satisfied with a purchased cake must return the product within a reasonable time.
Your statutory rights are unaffected by these terms.
